Contact & Support
We typically respond within one business day.
Need help with an order, escrow payment, dispute, or your account? Send us a message below or use the direct channels. For faster resolution, include your order ID or broadcast public ID when writing about a transaction.
Hours
Mon–Sat, 9:00 AM – 6:00 PM WAT
Phone support coming soon — email us anytime.
Send a message
Common topics
- Order stuck in escrow — open the order page and use chat with your counterparty first.
- Dispute — raise a dispute from the order page while escrow is active; upload photos if helpful.
- Wallet top-up — check your wallet history; Paystack issues may take a few minutes to settle.
- Off-platform deals — we cannot protect payments made outside Marketscrow. See our Terms.
Before you write
Check the FAQ on our home page for quick answers about escrow, bidding, and delivery confirmation.